FAQ

Finding a product
I want to get a single paper from this conference, but I don’t want the whole book. Can I get it through proceedings.com?
In some cases, we have individual papers available for download. In other cases, we are authorized to extract the paper and deliver it by email. Navigate to the publisher's page on our site using the "Browse by Publisher" Menu. Using the filters, select "PDF Paper Download" or "PDF Paper via Email" (if available). If you still can't find what you are looking for, send an email to info@proceedings.com and we may be able to help.
I’m looking for IEEE proceedings from before 2006. Why aren’t they on your site?
Before IEEE partnered with us for print on demand conference proceedings, IEEE titles would go out-of-print (OP) after three years. All proceedings from 2006 forward will remain available through proceedings.com (Curran Associates, Inc.), but the older books are no longer available.
I can find the proceedings of last year’s conference, but not this year’s. What do I do?
We are adding new conferences to our catalog all the time, but sometimes it takes a little while to get the papers from the conference organizer. If the proceedings you’re looking for aren’t on our website yet, send an email to info@proceedings.com, and we’ll let you know when they become available.
I followed a link from IEEE that said proceedings are available through Curran Associates, but the page on your site says the title I want is Not Yet Available. Why is that?
All current IEEE conference proceedings will become available through proceedings.com (Curran Associates, Inc.), but sometimes not until a few weeks after the conference—roughly the same delay as on IEEE XPlore. Send us an email, though, to ieee@proceedings.com, and let us know what titles you want; we’ll get back to you as soon as they’re ready.
Placing an order
I am a bookdealer, and I found a title my customer wants. What’s the best way to order it?
Since we offer standard bookseller discounts on all our titles, it would be best to contact us at the following email: info@proceedings.com. You may also fax your order to 845 758 2633.
I found the book I’m looking for on your site, but I need an invoice to make payment. How do I get one?
No problem. Email your order to info@proceedings.com, and we will send you a detailed pro forma invoice you can use to pay.
How can I place an order for a product on your website?
Orders can be placed on our website, by phone, mail, fax, or by invoice (for established, pre-approved, institutional customers only).
What payment methods do you accept?
We accept credit card (Visa, Mastercard, AMEX, and Discover), PayPal, check, or wire transfer (all wire transfer fees must be paid by the customer).
How should I place an order if I am tax exempt?
To place a tax-exempt order, please email your order to info@proceedings.com and include your business name and tax-exempt id number.
I ordered this year’s proceedings, and I’m going to want next year’s, too. What should I do?
Let us know in an email to info@proceedings.com, and we’ll tell you when they become available.
Shipping, Returns, and Order Problems
Courier shipping is expensive. Why do you use UPS?
UPS shipments are guaranteed and trackable, ensuring that you get what you paid for in a timely manner. Like many mail-order retailers, we receive a discount from UPS. Unlike others, however, we pass it on to our customers, to save you money—more than 50% on international orders.
How long will it take to get my books?
We have a print-on-demand facility, but we are also dedicated to timely service. Most orders ship from our print shop within three business days of payment.
Do you accept returns or exchanges?
Proceedings.com (Curran Associates, Inc.) has a "No Returns" policy. However, we will provide replacement products for items damaged in shipment.
My order arrived damaged, what should I do?
If you receive a package that is clearly damaged, please take a photograph of the box before checking the contents. Please save all packaging materials and take a photograph of any damage. Send the photographs to info@proceedings.com along with a brief description of the damage. Please be sure to include your order number in the email to assist us with locating your order.
I haven’t received my complimentary proceedings copy from a conference I registered for. Is proceedings.com the place to go?
We provide a post-conference availability for proceedings, ensuring they never go out of print. If you were promised a set of proceedings by the conference organizer, you should contact them directly.
DOI Registration / Hosting
What is DOI?
DOI stands for Digital Object Identifier, which is an identifier that provides a persistent link for each paper from your proceedings.
How does DOI help my authors and our publishing organization?
Having a registered DOI number helps in the following ways: 1) Allows each paper to be discovered through linking technologies; 2) Allows content to be more broadly accessed by the research community; 3) Ensures correct citations and proper credit for your authors; 4) provides increased exposure and profile for your authors, editors and your publishing organization.
How can proceedings.com help with DOI?
Curran Associates is a member of a DOI Registration Agency. Our service offers the following: 1) We advise you on the correct metadata to collect; 2) We formulate a unique DOI for each paper; 3) We register all relevant metadata with the international DOI Foundation; 4) We create and host a landing page for each DOI (paper) with appropriate bibliographic data and instructions for how to access the full text.